Effective Date: 01.11.2024
Last Updated: 01.05.2025
As our SaaS platform operating across Sub-Saharan Africa and the UAE, our privacy policy aligns with key regional data protection laws, including South Africa's Protection of Personal Information Act (POPIA) and the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as international standards like the General Data Protection Regulation (GDPR).
1. Introduction
Fynance ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
2. Scope
This policy applies to all users of Fynance's services across Sub-Saharan Africa and the UAE. It covers all personal data collected through our platform, including websites, applications, and related services.
3. Data We Collect
We may collect the following categories of personal data:
Personal Identification Information: Name, email address, phone number, and other contact details.
Financial Information: Bank account details, transaction history, and payment information.
Business Information: Company name, industry, and registration details.
Usage Data: IP address, browser type, operating system, and interaction with our services.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance user experience.
4. How We Use Your Data
We use your personal data for the following purposes:
Service Provision: To provide, operate, and maintain our services.
Customer Support: To respond to inquiries and provide support.
Improvement: To analyze usage and improve our services.
Marketing: To send promotional materials, subject to your consent.
Legal Compliance: To comply with legal obligations and protect our legal rights.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: When you have given clear consent for us to process your personal data.
Contractual Necessity: Processing is necessary for a contract you have with us.
Legal Obligation: Processing is necessary to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party.
6. Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third-party vendors who assist in service delivery.
Affiliates: Our subsidiaries and affiliates for operational purposes.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In connection with mergers, acquisitions, or asset sales.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses or obtaining your explicit consent.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing.
Data Portability: Request transfer of your data to another service provider.
Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us at legal@fynance.one
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Encryption: Data encryption in transit and at rest.
Access Controls: Role-based access controls and authentication mechanisms.
Monitoring: Regular monitoring and testing of security systems.
Incident Response: Procedures to respond to data breaches.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
12. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
15. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us a legal@fynance.one
